Return Policy

We have confidence in our products, and you should too!

At BuildDirect, we believe that when it comes to renovating your home, the end-result should be nothing short of perfect. We understand the importance of choosing the right product, for the right project, and we want to empower you to make a confident buying decision.

That’s why we offer a 30 Day Money Back Guarantee.

If you’re not completely satisfied with your purchase, you can return it for a refund of your product cost within 30 days of delivery. Please note, there will be a return shipping charge and you will not be refunded for the original shipping charges. For further information, please refer to our Terms of Sale.

How Do I Qualify for a 30 Day Money Back Guarantee Refund?

  • Your request for the refund must be placed within 30 days of the original delivery date of your order. Requests can be made either toll free at 1-877-664-2845 (option 4) or via email at claims@builddirect.com
  • Your order must be in its original packaging and be in the same “as new” and re-sellable condition as it was when it arrived at your home or job site; the product is required to be palletized before pickup (where applicable)
  • Your order must not have been used, installed, or marked in any way; and
  • Your must satisfy the below noted requirements

You are responsible for paying the Return Shipping Costs associated with the return of your order (for both partial and full order returns).

Full Order Returns

In order to receive a product cost refund, you must return your order in its entirety and every piece of the order that you received on the date of delivery must be returned in its original packaging. Please note, there will be a return shipping charge and you will not be refunded for the original shipping charges. Once you have everything accounted for and packaged in accordance with the above qualifications, please contact us and we will arrange a pick-up of the product. Please see the Terms of Sale for full details.

Partial Order Returns

If you’re looking to return only a portion of your order as part of the 30 Day Money Back Guarantee, we can certainly accommodate your request. Once you know which portion of the order needs to be returned, BuildDirect will provide a quote for the return shipping charges of the partial order. Only after you accept the quote will the return be processed. Your partial return must be in its original packaging and be in the same “as new” and re-sellable condition as it was when it arrived at your home or job site; the product is required to be palletized before pickup (where applicable). Please see the Terms of Sale for full details.

Exclusions

Our 30-Day Money Back Guarantee, for full or partial order returns, does not extend to Custom Orders, Container Orders, Made to Order, or Clearance Items.

The Fine Print

All 30 Day Money Back Guarantee returns are subject to the BuildDirect Terms of Sale.

Contact our friendly customer service staff if you’re unsure whether your product qualifies or if you have any other questions. You can give us a call at 1-877-631-2845 (option 4) or send us an email at claims@builddirect.com